Crafted to be worn, felt, and remembered

Refund & Cancellation Policy

At ANKAARA, we take pride in delivering premium-quality cotton products. Every item is thoroughly inspected before packing to ensure you receive the best. However, we understand that issues may arise, so we have outlined our Refund and Replacement guidelines below.

Returns

We do not offer returns on any of our products. Please review your order carefully and select the correct size using our Size Chart before making a purchase.

Replacements for Damaged Items

We offer replacements only if a product arrives in damaged condition. Since all items go through a quality check before dispatch, an uninterrupted (no-pause) unboxing video is mandatory to process any damage claim.

Steps:

Report the Issue: Contact us within 48 hours of delivery at ankaaraonline@gmail.com with your order number, a short explanation, and clear photos of the damage.

Verification: Our team will review the video and images.

Replacement Confirmation: If approved, a replacement will be arranged based on availability.

Exclusions
Damage due to misuse or mishandling.
Products that are used, worn, or altered.

Return Eligibility (if specifically approved)
Return within 4 days of delivery.
Item must be unused, unworn, unwashed, and in original packaging with tags.
Damaged, washed, or altered items are not eligible.

Non-Returnable Items
Sale or clearance items.

Return Process (If applicable)
Email ankaaraonline@gmail.com with order details and evidence.
Once approved, return instructions will be shared.
Customer must ship the product and bear the return shipping costs.

Refunds
Once the item is received and approved, store credit or refund to the original payment method will be issued.

Exchanges
We currently do not offer exchanges for size or color variations.

Return Shipping Costs
Customer is responsible for shipping fees.
Shipping fees are non-refundable.
Contact Information
ankaaraonline@gmail.com
+91 9495741596 (Mon – Sat, 09.00 AM to 06.00 PM)